EXCHANGE & UPGRADING POLICY

Within 30 Days of Purchase:

Gold Jewellery:

  • Can be exchanged for any in stock item.
  • No cash refunds.

Diamond Jewellery:

  • Can be exchanged for any prepriced in-stock item.
  • No cash refunds.

After 30 Days & Within 3 Years of Purchase:

Gold Jewellery:

  • Can be exchanged either for Gold or Diamond jewellery, or a Gift Voucher, after deduction of manufacturing costs, stone weight and $2.00 USD per gram from the prevailing international gold rate.

Diamond Jewellery:

  • Can be upgraded to new Diamond jewellery, no depreciation if the upgrade is 100%. If the upgrade is for less, then the re-modeling cost is not to exceed 25% of invoiced amount of the jewellery item.

After 3 Years of Purchase:

Gold Jewellery:

  • Can be exchanged either for Gold or Diamond jewellery, or a Gift Voucher, after deduction of manufacturing costs, stone weight and $2.00 USD per gram from the prevailing international gold rate.

Diamond Jewellery:

  • Can be upgraded to new Diamond jewellery, no depreciation if the upgrade is 100%. If the upgrade is for less, then the re-modeling cost is no to exceed 35% of invoiced amount of the jewellery item

Pearls and Watches:

  • Pearl and watch items can be exchanged within 7 days and are subject to original purchase condition as determined by Damas.

Upgrading Conditions:

  • Upgrading applies to items that contain both and only gold and diamond. Valuation of jewellery for upgrade will take up to 5 working days. Original invoice has to be present.

Final Sale Items

  • Items that are not exchangeable or upgradable and are none negotiable. Special orders, Clearance Watches, Clearance designer jewellery, all accessories, and any item that is agreed upon as a final sale.