EXCHANGE & UPGRADING POLICY
Within 30 Days of Purchase:
Gold Jewellery:
- Can be exchanged for any in stock item.
- No cash refunds.
Diamond Jewellery:
- Can be exchanged for any prepriced in-stock item.
- No cash refunds.
After 30 Days & Within 3 Years of Purchase:
Gold Jewellery:
- Can be exchanged either for Gold or Diamond jewellery, or a Gift Voucher, after deduction of manufacturing costs, stone weight and $2.00 USD per gram from the prevailing international gold rate.
Diamond Jewellery:
- Can be upgraded to new Diamond jewellery, no depreciation if the upgrade is 100%. If the upgrade is for less, then the re-modeling cost is not to exceed 25% of invoiced amount of the jewellery item.
After 3 Years of Purchase:
Gold Jewellery:
- Can be exchanged either for Gold or Diamond jewellery, or a Gift Voucher, after deduction of manufacturing costs, stone weight and $2.00 USD per gram from the prevailing international gold rate.
Diamond Jewellery:
- Can be upgraded to new Diamond jewellery, no depreciation if the upgrade is 100%. If the upgrade is for less, then the re-modeling cost is no to exceed 35% of invoiced amount of the jewellery item
Pearls and Watches:
- Pearl and watch items can be exchanged within 7 days and are subject to original purchase condition as determined by Damas.
Upgrading Conditions:
- Upgrading applies to items that contain both and only gold and diamond. Valuation of jewellery for upgrade will take up to 5 working days. Original invoice has to be present.
Final Sale Items
- Items that are not exchangeable or upgradable and are none negotiable. Special orders, Clearance Watches, Clearance designer jewellery, all accessories, and any item that is agreed upon as a final sale.